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Educational Technology Services

Educational Technology Services is a restructuring of the former NEFEC Regional Information Center / Data Center. The Leadership team consists of an Applications Manager, two District Partners, an Operations Manager and a Programs Manager. The Leadership team and their staff work cooperatively with the District governing councils to identify prioritized areas of service.

Applications Manager Daniel Hornsby	District Partners Candy Garcia & Steve Helms	Operations Manager Tracey Wilkerson	Programs Manager John Chaires	Governing Councils
Application Development Application Support		Network Hardware Database Administrators		Advisory Council Advisory Subcommittees Business Systems Student Systems Instructional Technology (NTAC)
ETS Policies & Procedures Application Development Business Systems Support Student Systems Support Putnam Employee Access (production)	Assignments	System Maintenance Schedule District SFTP Access Instructional Technology	Retail Benefits	Skyward Florida User Group

Hours of Support:

7:00 am - 5:00 pm Monday-Friday

Approved System Maintenance Schedule:

Day of Week	Time	System Availability	Skyward Update Activity
Mon - Fri	4:00 pm - 6:00 pm	Possible performance slowdown	RMAs, Addendums
Saturday	6:00 pm - 10:00 pm	Limited system availability
Every 3rd Saturday	6:00 pm - 2:00 am	System may not be available	Releases

Backups of Production data are performed nightly.

Skyward Application, Report and Web Servers rebooted Tuesdays, Thursdays and Saturdays.

See Business or Student Systems for Skyward Release Notes.